Account & App
Trouble signing in or receiving a verification code
Information status: This article contains starter guidance. Replace all marked placeholders with approved UGO BD policy before public use.
Check the basics
Confirm that you entered your phone number correctly, that your device has a stable connection, and that you are using the newest version of the UGO app.
Protect your account
Never share a one-time verification code with anyone. UGO support should not ask you to reveal your OTP or password.
If the code does not arrive
Wait briefly before requesting another code, then confirm your number and network connection. The official retry limits and support route must be added once UGO’s production OTP service is finalized.
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